FREQUENTLY ASKED QUESTIONS

This section will be updated as more questions are asked.

GENERAL INFORMATION:

Who makes my products?

All products in this shop are handmade by the brand’s owner – Irina Tsapreva (that’s me).
I’m a Bulgaria-based costume designer and cosplayer, and I strive to create high-quality art pieces for both everyday wear and the stage.
This brand is currently a one-woman operation, which means I also handle social media, customer support and everything else behind the scenes.
I do not outsource production or dropship. Every item in the catalogue is handcrafted in my atelier.

What is an Enti-tie?

It’s a tie entity! The Enti-ties are whimsical, gimmicky tie replacements for people who don’t like to actually tie a tie. They all have unique features and love to be interacted with.

What are Enti-ties made of?

I make most of my pieces from vegetable-tanned cow leather – a natural byproduct of the meat industry. Alternatively, I use printed and embossed leather offcuts from larger manufacturers. Each piece is formed, embossed, polished, and painted entirely by hand. I also work with materials such as clear vinyl and beads.

Do you work with vegan leather?

At the moment, no leather replacement can be water-embossed/formed in the same way as genuine leather. Since this technique is essential to my work, I’m unable to achieve the same results with alternative materials.

Do you keep items in stock?

No. I make most of my pieces to order. Due to the manual nature of the crafting process, fulfilling an order can take 2 to 50 business days, depending on the piece’s complexity. This applies for the entirety of my catalogue, not just the Enti-ties.
Please note that if a product is marked Available for Order, it does not mean it is ready to ship.

How long does my order take to complete?

You can find the estimated crafting time for each product in the “More Information” section of its listing. If my schedule allows, I may be able to complete an order sooner than the stated timeframe, but I appreciate your patience, as my workload varies throughout the year.

Will my product be the same as the photo?

Yes and no. While I do use the same stencils and techniques for each design, there might be small differences in the shape, brushstrokes, etc. The catalogue photos feature my general protoTIEps, so you get a more polished version as a final product.

When will the sold-out products be back?

I usually reopen my listings every 2–3 months. I work with monthly production quotas, so I can only take on a limited number of orders at a time. The slots available depend on the complexity of the pieces. Once I’ve completed the current batch, I reopen all listings for the next round.

Do you have specific drop dates?

No. My work schedule varies throughout the year, so I don’t have fixed drop dates. I announce upcoming openings on my social media channels.

Can I be notified when you reopen slots?

Yes! You can join my waiting list! You can do so by contacting me personally or filling out this form:

JOIN THE WAITING LIST

DELIVERY:

When will my order be sent out?

Your order will be dispatched within 1–2 business days after all of the items are ready. Please check the crafting timeframe listed in the More Information section of each product you’ve purchased.

If your order contains multiple items, the overall completion time will be determined by the item with the longest crafting timeframe. For example, if Product A takes 20 business days to make and Product B takes 50, please allow up to 50 business days before your order is dispatched.

Please note that this is the time required to prepare and send your order, not the delivery time. When you receive an email confirming that your order is complete, it means it has been dispatched.

Once your order has been shipped, you’ll receive a personal email from me with your tracking number. If you have any questions, you’re welcome to reply to that email.

Do you ship to my country?

If your country is not available in the drop-down menu, it means my shipping courier does not currently cover that location. To discuss alternative options, contact me.

When will I receive my order?

For Bulgaria:
Orders are usually delivered on the next business day after they have been marked as completed (dispatched). You will receive an SMS notification from Econt. Please make sure the phone number and email address you provide are correct and regularly monitored.

For all other countries:
Delivery usually takes between 10 and 20 business days, depending on the destination. A tracking number will be emailed to you shortly after your order has been dispatched. Please make sure you provide your correct name, shipping address, and telephone number.

My package is stuck in transit!

Please keep in mind that postal delays can occasionally occur, and unfortunately, they are beyond my control. If this happens, I kindly ask for your patience.

If your tracking information shows that the package has been delivered but you have not received it, please contact your local postal service and the relevant authorities, as the package may have been stolen. I cannot accept responsibility for packages that are marked as delivered but are lost or stolen afterward.

OTHER QUESTIONS:

Can I place a custom order?

 If the perfect accessory isn’t in this catalogue, fear not! I take custom orders as well. Contact me on any of the social media listed below, and we can discuss the custom piece and pricing.

Is there a physical Penumbra-Designs shop?

No. For the time being, this is an e-shop only. You can, however, find me at various events and bazaars. News about future Penumbra-Designs attendances can be found on Instagram and Tiktok.

Got more questions? Send me an email at penumbra.designs.bg@gmail.com or message me on my social media: