TERMS AND CONDITIONS OF PENUMBRA-DESIGNS
These Terms and Conditions govern purchases made through the online store at www.penumbra-designs.com and define the contractual relationship between PENUMBRA-DESIGNS EOOD (hereinafter referred to as the “Vendor”) and customers who place orders through the e-shop.
By placing an order through the e-shop, the Customer confirms that they have read, understood, and accepted these Terms and Conditions.
PENUMBRA-DESIGNS EOOD is the creator and operator of the website www.penumbra-designs.com. The website and the works, designs, images and other materials published on it are protected by applicable copyright and intellectual property laws.
Visitors may view the materials published on the website for personal, non-commercial purposes only. No material from the website may be copied, reproduced, modified, distributed, publicly displayed, republished, or otherwise used for commercial purposes without the prior written permission of the Vendor.
The use, reproduction, or publication of materials from this website on other websites or platforms without the Vendor’s prior written permission is prohibited.
- ABOUT THE VENDOR
PENUMBRA-DESIGNS EOOD specializes in the design, creation, and sale of handmade wearable art, accessories, garments, and other original pieces.
PENUMBRA-DESIGNS EOOD is registered in the Commercial Register at the Registry Agency of the Republic of Bulgaria under UIC 206664750, with registered address at 11 “Slavishte” Str., Sofia, Bulgaria.
PENUMBRA-DESIGNS operates exclusively as an online business and does not have a physical retail store or other premises open to customers.
PENUMBRA-DESIGNS EOOD is a one-person business operated by Irina Nikolaeva Tsapreva, who is responsible for the design, creation and manufacture of the products, as well as customer correspondence, order processing, packaging, and shipping.
For the purposes of these Terms and Conditions:
- “Vendor” refers to PENUMBRA-DESIGNS EOOD.
- “Customer” refers to any person who places an order through the online store at www.penumbra-designs.com.
- “Product” refers to any wearable art piece, accessory, garment, or other item offered for purchase through the online store.
2. MERCHANDISE OFFERED AND CONCLUSION OF CONTRACT
By placing an order through www.penumbra-designs.com, the Customer confirms that they have read, understood, and accepted these Terms and Conditions and agrees to comply with them.
The prices displayed in the online store are the prices payable for the Products and do not include delivery charges. PENUMBRA-DESIGNS EOOD is not registered for VAT and does not charge VAT on its sales.
Most Products offered through the online store are made to order.The applicable crafting period is stated on each individual Product page, in the “More Information” section located below the Product images. Customers are responsible for reviewing the stated crafting period before placing an order. The crafting period begins on the first business day following receipt of the order.
From time to time, the Vendor may also have ready-made Products in stock. Such Products may be dispatched without the applicable crafting period, subject to successful payment and order confirmation.
The Vendor accepts a limited number of orders and works on orders in batches. As a result, orders are processed according to the Vendor’s production schedule. The stated crafting period indicates the maximum period normally required to complete the Product before it is dispatched.
In exceptional circumstances, the crafting period may need to be extended due to circumstances that materially affect the manufacturing process, such as an unusually high volume of orders, temporary unavailability of materials, unforeseen technical or production difficulties, or other circumstances beyond the Vendor’s reasonable control. If such an extension becomes necessary, the Vendor will inform the Customer by email as soon as reasonably possible.
The Vendor does not guarantee that a particular Product will remain available for purchase at all times. A Product may become unavailable due to limited materials, changes in production, or other circumstances. If an order cannot be fulfilled for this reason, the Vendor will contact the Customer by email and inform them of the situation.
The Vendor reserves the right to change the prices of Products offered through the online store at any time. Any price change will not affect orders that have already been successfully placed and confirmed. The Customer is responsible for paying the price displayed at the time the order is placed.
The Vendor makes reasonable efforts to ensure that the online store is available and functioning properly but does not guarantee uninterrupted, timely, or error-free access to the website.
The Vendor is not responsible for the temporary unavailability of the online store or for delays or failures in processing orders caused by circumstances beyond the Vendor’s reasonable control, including force majeure events, technical failures, interruptions to internet or other electronic services, or other unforeseen circumstances.
The Vendor processes and protects customers’ personal data in accordance with applicable data-protection legislation and the Vendor’s Privacy Policy. Personal data will not be disclosed to third parties except where disclosure is necessary for the fulfilment of an order, required by law, or otherwise permitted under applicable data-protection legislation.
3. PRODUCT PURCHASE
When placing an order, the Customer must select any required color, size, or other available variation from the options provided on the relevant Product page.
Where a Product page specifically states that custom measurements are available, the Customer may provide their measurements or other relevant requirements in the “Order notes” field on the Checkout page. The Customer may also contact the Vendor by email at penumbra.designs.bg@gmail.com before placing an order to discuss sizing or other requirements.
Products for which custom measurements are not expressly offered on the Product page are available only in the sizes or sizing options stated in the respective listing.
Free size pieces cannot be adjusted.
The Customer is responsible for providing accurate and complete information necessary for the fulfilment of the order, including measurements, shipping address, contact details, and any other information requested during the ordering process. The Vendor may contact the Customer by email if clarification or additional information is required to process the order.
By clicking the “PLACE ORDER” button, the Customer confirms that they have reviewed the order details, have read and accepted these Terms and Conditions, and agree to comply with them.
The Vendor will confirm receipt of the order by automatic email. The Vendor may contact the Customer by email if the order contains incomplete or inconsistent information, if clarification is required, or if any other issue arises that prevents the order from being processed as submitted.
Orders containing materially incorrect or incomplete information may not be processed until the necessary information has been provided or corrected. If the Customer does not provide the required information within a reasonable period, the Vendor may cancel the order.
4. METHODS OF PAYMENT AND DELIVERY
PAYMENT
Payment for orders placed through the online store is processed through the payment gateways available at checkout, including PayPal and Stripe. The payment methods available to the Customer may vary depending on the Customer’s location and the options supported by the respective payment provider.
An order is considered paid once the payment has been successfully authorized and received through the selected payment gateway.
If an order cannot be fulfilled or shipped for any reason attributable to circumstances beyond the Vendor’s reasonable control, the Vendor will inform the Customer by email and, where the order is cancelled, issue a full refund of the amount paid. Refunds will be processed through the same payment gateway originally used for the order, where technically possible.
CRAFTING AND SHIPPING
Unless a Product is specifically identified as ready-made and in stock, Products offered as “Available for order” are made to order.
The crafting period for each Product is stated on its individual Product page, in the “More Information” section below the Product images. Customers are responsible for reviewing the stated crafting period before placing an order.
The crafting period begins on the first business day following receipt of the order. The stated crafting period refers to the time required to create and prepare the Product and does not include shipping time.
Once the Product has been completed and dispatched, the Vendor will send the Customer a shipping confirmation email containing the available tracking information.
Shipping is currently offered to the countries and territories available for selection in the shipping options at checkout. Shipping availability depends on the destinations supported by the Vendor’s shipping provider and may change without prior notice due to circumstances beyond the Vendor’s control.
In exceptional circumstances, a destination that was available when an order was placed may subsequently become unavailable to the Vendor’s shipping provider. If the Vendor is therefore unable to ship the order, the Vendor will inform the Customer by email and issue a full refund of the amount paid through the payment gateway originally used for the purchase.
Shipping times vary depending on the destination and are estimates rather than guaranteed delivery dates. As a general indication:
- Europe: approximately 5–15 business days;
- Other destinations within the available shipping zones: approximately 10–20 business days.
Actual delivery times may vary depending on the destination, shipping service, customs procedures, postal or courier operations, and other circumstances beyond the Vendor’s reasonable control.
The Vendor is not responsible for delays caused by circumstances outside the Vendor’s control, including postal or courier delays, customs processing or detention, incorrect or incomplete shipping information provided by the Customer, or failed delivery attempts.
The Customer is responsible for providing a complete and accurate shipping address and any other information required for successful delivery.
If a shipment is returned to the Vendor because the Customer provided an incorrect or incomplete address, failed to collect the shipment, or otherwise prevented delivery, any costs associated with reshipping the Product may be charged to the Customer.
5. REPLACEMENT POLICY
- In the event of a manufacturing defect of the delivered product, the customer has the right to contact Penumbra-Designs (contact email: penumbra.designs.bg@gmail.com) and request a replacement or repair of said product.
A MANUFACTURING DEFECT is considered to be:
– A missing component of the accessory: rivets, eyelets, buckles, straps, decorative elements, seams, visibly injured leather / vinyl.
The following are NOT considered a manufacturing defect:
– Deformation from delivery (folding of vinyl or leather, creasing of fabric);
– Poor fitting due to incorrect or incorrectly written measurements, submitter by customer, as well as incorrect judgement on the customer’s behalf.
– Presumed incorrect color shade of the ordered product due to the customer’s monitor settings;
– Use of slightly different components (e.g. flat D-rings instead of rounded, more or less prominent texturing of the leather). The vendor works with materials purchased in limited quantities (pieces of leather, imported metal elements).
Therefore, the final appearance of the product may slightly differ from photos of the prototype in the e-store. If the customer has questions or requirements regarding the changes in question, they can contact Penumbra-Designs via email: penumbra.designs.bg@gmail.com and discuss their concerns with the vendor BEFORE placing their order.
- The Vendor is not responsible for any damage resulting from improper use, handling or storing, negligent or incorrect maintenance or care of the respective product, overuse or improper repair carried out by an unauthorized service provider.
- Only products with more than 1 in stock can be replaced.
- Products made to order for the customer, limited edition products or products that are 1 in stock, cannot be replaced. If a manufacturing defect is found, they can be returned for repair.
- In case of return for repair of a manufacturing defect, the customer must send the defective product back to the vendor. The vendor will repair and return the product to the customer. In such a case, the shipping fees to and from penumbra-designs.com are covered by the vendor.
- If a customer wants to replace a product with no manufacturing defect, the shipping fees to and from penumbra-designs.com are covered by the customer.
- A product can be replaced with another of the same value or one with a higher value at an additional cost.
- Replacement or return for repair of products purchased through the e-store of penumbra-designs.com is possible within 14 business days from the date of successful delivery.
6. RETURN POLICY
- The customer has the right to return a product to the vendor within 14 business days from the date of receipt. This can occur only if the product has been kept in its original condition and there is no damage to its packaging.
- Products in the category “Elastic Harness” have the status of underwear and CANNOT be returned.
- Custom-made products CANNOT be returned, nor can the order be canceled once the product has been manufactured.
- All costs associated with the return of goods are at the expense of the customer.
- Upon the returning of a product, the customer will be refunded by PayPal or bank transfer only the amount of the returned product itself.
- Shipping fees are not refundable.
PENUMBRA-DESIGNS Ltd. reserves the right to change the conditions at any time without prior notice. Any changes in conditions will be published on the website. The changes in the TERMS do not affect the relationship between the customer and the vendor, for orders, successfully submitted before the changes in the terms were made.
In case of any inconsistency between the Bulgarian version of the TERMS AND CONDITIONS and their English translation, the Bulgarian version will be the one referred to.